Recommended environment
[Recommended devices and software for Online Live Stream]
Smartphone and Tablet
･Android
OS: AndroidOS 7.0 or above
Browser: The latest version of Chrome
･iOS
OS: iOS 13.0 or above
Browser: The latest version of Safari
PC
･Windows
OS: Windows 10 or above
Browser: The latest version of Edge, Chrome or Firefox
･Mac
OS: Mac OS 10.13 (High Sierra) or above
Browser: The latest version of Safari, Chrome or Firefox
Even within the recommended environment, you may not be able to use the device normally depending on the status of your device, such as insufficient memory capacity.
This online live streaming service will not be held responsible for any disruptions to the live stream due to the poor network connectivity of customers. Please note.
In addition, for the following devices, problems have been confirmed on the live viewing page in some environments.
※Not all problems that have occurred are listed. Please note.
<Devices with confirmed problems>
・iPhone6s
・iPhone7
・iPhoneSE 1st Gen（Released in 2016）
<Problems example>
・Display does not switch even if you tap the Chat / Goods / Special tab.
・Chat is not displayed properly when browsing in landscape mode.
・When switching between portrait mode / landscape mode, it takes time to display the page or it becomes blank.
※You can watch it by refreshing (reloading) the page in the landscape state.
If the video or audio of the video sample does not play smoothly using the recommended devices and software listed above, please contact us.
･Android
OS: AndroidOS 7.0 or above
Browser: The latest version of Chrome
･iOS
OS: iOS 13.0 or above
Browser: The latest version of Safari
PC
･Windows
OS: Windows 10 or above
Browser: The latest version of Edge, Chrome or Firefox
･Mac
OS: Mac OS 10.13 (High Sierra) or above
Browser: The latest version of Safari, Chrome or Firefox
Even within the recommended environment, you may not be able to use the device normally depending on the status of your device, such as insufficient memory capacity.
This online live streaming service will not be held responsible for any disruptions to the live stream due to the poor network connectivity of customers. Please note.
In addition, for the following devices, problems have been confirmed on the live viewing page in some environments.
※Not all problems that have occurred are listed. Please note.
<Devices with confirmed problems>
・iPhone6s
・iPhone7
・iPhoneSE 1st Gen（Released in 2016）
<Problems example>
・Display does not switch even if you tap the Chat / Goods / Special tab.
・Chat is not displayed properly when browsing in landscape mode.
・When switching between portrait mode / landscape mode, it takes time to display the page or it becomes blank.
※You can watch it by refreshing (reloading) the page in the landscape state.
If the video or audio of the video sample does not play smoothly using the recommended devices and software listed above, please contact us.
[Required Internet Connectivity]
For a smooth online live stream, you will need a hi-speed and stable internet connection.
Please check the following in advance.
･The remaining amount of data available if you are using a limited data plan for network connection.
･Are you at a no signal or weak signal area for network connection?
※ It is recommended that you clear items blocking your router ; and if using a shared WiFi network, try turning off other devices connected to the same WiFi as it may weaken the signal.
※ This online live streaming service will not be held responsible for any disruptions to the live stream due to the poor network connectivity of customers.
Please check the following in advance.
･The remaining amount of data available if you are using a limited data plan for network connection.
･Are you at a no signal or weak signal area for network connection?
※ It is recommended that you clear items blocking your router ; and if using a shared WiFi network, try turning off other devices connected to the same WiFi as it may weaken the signal.
※ This online live streaming service will not be held responsible for any disruptions to the live stream due to the poor network connectivity of customers.
[Viewing the Online Live Stream using a TV]
Depending on your device, you may be able to mirror the screen of your web browser to your TV. However, we highly recommend viewers to use a web browser from devices.
If you wish to watch on TV, etc., please purchase at your own discretion after make sure the device you intend to use for viewing the stream meets the requirement to view and is compatible to run the sample video.
Please note:This service is not responsible for any problems that occur during viewing.
If you wish to watch on TV, etc., please purchase at your own discretion after make sure the device you intend to use for viewing the stream meets the requirement to view and is compatible to run the sample video.
Please note:This service is not responsible for any problems that occur during viewing.