FAQ
Recomendation for Online Live Stream connection

A. Please check the details for the recommended live stream connection here.

A. Please check the requirements to view, here. If the video or audio of the video sample does not play smoothly using the recommended view, please contact us

A. Here is an example of how to watch it on TV.
Watching TV is not the recommended environment for this site.
When referring to it, please understanding and consent that it is not a recommended environment, and try the test viewing in advance.
* This service is not responsible for any problems that occur while watching on TV.
* If you wish to watch on TV, etc., please check that the video and audio of the sample video can be played normally on the sample video viewing page, and then consider purchasing a viewing ticket at your own discretion.

Online Live Streaming Ticket

A. The online live stream ticket will not become sold out. However, the on sale period may differ depending on the ticket type. For details, please click, here.

A. We cannot accept any changes or cancellations of viewing tickets that have been settled once.

* If you use credit card payment, payment will be made immediately.
* If you use convenience store payment, the ticket type can be changed or canceled only if payment has not been completed.

A. Credit Card Payment and Convenience Store payment are available.
[LIVESHIP] will be shown on transaction description.

A. Please check link the below for payment method for CVS payment.
※The linked site is in Japanese only.

■ CVS payment Payment method (step 4 or later)
□LAWSON・Ministop
https://www.sbpayment.jp/support/how_to_pay/cvs/lawson_webcvs/
□FamilyMart
https://www.sbpayment.jp/support/how_to_pay/cvs/familymart_webcvs/
□Seicomart
https://www.sbpayment.jp/support/how_to_pay/cvs/seicomart_webcvs/

A. If you have selected the Convenience Store Payment Method, a confirmation email (with a payment number) will be delivered from the domain [@liveship.tokyo] to the email address (A!-ID) you used to login at the ticket purchase page. Please check your Junk Mail or other folders in your email account as it may have been automatically moved from your inbox.
The payment number is also listed in "Ticket order status" in "My Page", so if you have not received the email, please check the above and complete the procedure within the deadline.
If there is no description in "My Page" or if the payment deadline has been exceeded, please go to the ticket sales page again to complete the procedure.

A. To change the payment convenience store chain for convenience store payment, select the ticket for which you want to change the payment destination from Ticket purchase information in My Page.
In the ticket purchase section, cancel Convenience Store Payment.
After canceling the convenience store payment, if you access the ticket purchase information in My Page again, the button "New procedure" will appear.
Please use this button to complete the payment procedure again.
* It takes about 15 minutes to cancel the convenience store payment information.
* You cannot complete the procedure while the ”Cancelling Payment” icon is displayed.

A. If you have not yet made payment using the Convenience Store payment method, you can change the payment method to Credit Card Payment.
Please login and proceed to the My Page section. In the ticket purchase section, cancel Convenience Store Payment.
After canceling the convenience store payment, if you access the ticket purchase information in My Page again, the button "New procedure" will appear.
Please use this button to complete the payment procedure again.
* It takes about 15 minutes to cancel the convenience store payment information.
* You cannot complete the procedure while the ”Cancelling Payment” icon is displayed.
* If you have already paid at a convenience store, you cannot change it.

A. If the deadline for payment has been exceeded, please login to My Page and complete the payment from ticket sales page procedure again.

A. The payment completion email will be delivered from the domain [@liveship.tokyo] to the A!-ID (email address) registered for ticket purchase. Please check your Junk Mail or other folders in your email account as it may have been automatically moved from your inbox.

If you did not receive the ticket purchase completion email, please check the ticket order hitsory in [My Page]. If the status on your ticket order status shows you have purchased the ticket, you will not have any problem accessing to the show and rewatch.

If the ticket is not displayed in the [Ticket order status], it means that you have not purchased the ticket.
Please complete the purchase procedure from the ticket sales page again.

A. If you have received duplicate confirmation emails, you may have accidentally purchased duplicate tickets.
Please fill out the details and contact us using the URL, here.

A. ▼ Common errors in Convenience Store Payment
If you use environment-dependent characters in your name, an error that cannot be accepted may occur due to the specifications of the convenience store.
If you are registering with environment-dependent characters, please change to something other than environment-dependent characters from "General Information" in "Account Information" on My Page, or use credit card payment.

▼ Common errors in Credit card
There is a possibility of an error due to incorrect entry of credit card number, security code, etc., expiration date, excess limit, etc. Please check again before proceeding.

If the error does not apply to the above, please contact us from here with details such as the status at the time of the error.

A. Each email address (A!-ID) can only purchase one ticket. Each individual would need to register their email address (A!-ID) to make a ticket purchase.

A. In principle, viewing tickets can be purchased.
About live vierwing,please check the details for the recommended live stream connection here.
If you take it off, it may not live stream.
Also, depending on the network environment of each country, you may not be able to watch it, so please check before purchasing.

ACCOUNT/LOG IN

A.email address(A!-ID) is required to use LIVESHIP.
Please access LIVESHIP, log in with your email address(A!-ID), and register as a member.

※Note:About A!-ID, please see below [Q:What is A!-ID?]

A.A!-ID is a membership ID (free) that allows you to use numerous artist related services.
For more details, click here (Japanese only)
・If you have purchased goods from [A!SMART], your A!-ID is registered email address.
・If you are a fanclub member who requires an A!-ID, the email address registered and linked there will be your A!-ID.
・If you do not have A!-ID(email address), you can obtain one during the LIVESHIP membership registration process.
・To check if your email address is already registered with A!-ID, click here.

Any other about A!-ID, please see LINK below.

A.We will send an email notifying you of the verification code from the [@ liveship.tokyo] domain to the email address you entered.
Please check your Junk Mail or other folders in your email account as it may have been automatically moved from your inbox.

* The verification code is valid for 10 minutes after issuance.
* If you have not arrived, please complete the procedure from new acquisition.
* If it is issued multiple times, please use the latest verification code.

A.To check if your email address is already registered with A!-ID, click here.
If you already have access to [A!SMART] , you are already a member of A!-ID. Please login with your A!-ID email address and password.
* If you are a fanclub member who requires an A!-ID, the email address registered and linked there will be your A!-ID.

A.The password is a 8 ~ 15 single alphanumeric characters set during registration. If you have forgotten your password, reset it here.

A.Please enter the email address (A!-ID) and password registered in LIVESHIP. The password is a 8 ~ 15 single alphanumeric characters set during registration. If you have forgotten your password, reset it here.

▼Please also check the following:
1. Are you using an email address different from the registered A!-ID (email address)?

2. Did you follow our Recommendation for Online Live Stream?
If you are not following our Recommendation for Online Live Stream, there is a possibility that the page were direct incorrectly.
Please click here for Recommendation for Online Live Stream.

3. Did you use only single alphanumeric characters?
Please enter only single alphanumeric characters.

4. Were spaces inserted?
Please make sure there are no spaces before and after entering.
You will not be authenticated if there are spaces inserted.

5. Were Num Lock Key activated?
Please make sure the Num Lock Key is not activated on the keyboard.

Online Live Stream

A. If you purchased ticket in LIVESHIP, you can see live stream page with log in.
The viewing page can be accessed from the ticket sales page for each performance and Ticket purchase information in My Page.
*Note:We will also inform you in the ticket purchase completion email.
*Note:Rewatch is same page too.
*If you applied for convenience store payment, you can watch it after payment is completed.

A.To login to the online live stream page, use the email address (A!-ID) and password registered for ticket purchase.
If you have forgotten your password, click here.

▼Please also check the following:

1. Are you using an email address different from the registered A!-ID (email address)?

2. Did you follow our Recommendation for Online Live Stream?
If you are not following our Recommendation for Online Live Stream, there is a possibility that the page were direct incorrectly.
Please click here for Recommendation for Online Live Stream.

3. Did you use only single alphanumeric characters?
Please enter only single alphanumeric characters.

4. Were spaces inserted?
Please make sure there are no spaces before and after entering.
You will not be authenticated if there are spaces inserted.

5. Were Num Lock Key activated?
Please make sure the Num Lock Key is not activated on the keyboard.

A.You may be logged in with a different A!-ID (email address) than the A!-ID (email address) from which you purchased your viewing ticket.
Please log out from the upper right of the screen, check the e-mail address you are using, such as the one after @ is different, and try logging in again.
* Please log in with the A!-ID (email address) that received the [Notice of payment completion] email.

A.For a smooth online live stream, you will need a hi-speed and stable internet connection with a large data capacity. We highly recommend viewing the stream using a wired connection or Wi-Fi.
This online live streaming service will not be held responsible for any disruptions to the live stream due to the poor network connectivity of customers.

A.For each account, you can watch on 1 device only. If login on multiple devices using the same account were detected, only 1 device will remain logged in.

A.If you access after the show has been started, you will pick up from the point when you accessed and will not be able to watch the show from the beginning until the performance is over from rewatch.

A. As a general rule, screen recording / shooting / recording with cameras and smartphones, etc. is prohibited.
However, this is not the case if there is a separate guide for each performance.
You may be liable for legal liability if you reprint or share the video on SNS or video sites without permission for recording, shooting, or recording.

A.Please reload browser to refresh online live stream page.

A.To enter full screen, press the square button on the bottom right of the screen.
If you press the button while in full screen, the original screen size will be restored.

A.Please make sure the online live stream video player is not on mute mode.
Please also make sure your device is not on silent mode or the volumn is not set too low.

A.If you login using the same email address (A!-ID) and password for ticket purchase, you can watch the stream on a different device. Please make sure the device you intend to use for viewing the stream meets the requirement to view and is compatible to run the sample video.
・To read requirement to view and stream, click here.

A.If there is an rewatch the show, only those who have a viewing ticket can watch it.
Depending on the performance, you can purchase a viewing ticket even if you only watch the rewatch the show.
Sales period and price will depending on the ticket type and payment method.

Rewatch

A. It depends on the performance.
If there is an rewatch the show, only those who have a viewing ticket can watch it.
Depending on the performance, you can purchase a viewing ticket even if you only watch the rewatch the show.
Sales period and price will depending on the ticket type and payment method.

A.If there is an rewatch the show, only those who have a viewing ticket can watch it.
The rewatch the show page can be accessed from the ticket sales page and of each performance ticket pages and [My Page].
※:We will also inform you in the ticket purchase completion email.

Chat / Social Tipping

A. Chat service can be used during live streaming.
However, depending on the performance, the chat function may not be available.
Please check the ticket sales page for details.

A. Nickname can be registered / changed in "Chat Settings" in "My Page".
Also, please note that you cannot register if emoji or machine-dependent characters are included.
* You can also register and edit your nickname from the chat column while watching the live streaming.

A. Twitter connect can be set in [Chat Settings] in [My Page].
Please check here for details.
* Twitter connect can also be set from the chat column while watching the live streaming.
* Twitter connect may not be available depending on the performance.

A. You can hide it by clicking "Hide chat" at the bottom of the chat column (on smartphones, the "x" mark at the top of the chat column).
Also, if you display it in full screen, the chat will be hidden.

A. Social Tipping function is allows you to tip during a live viewing.
If you are using the Social Tipping function, please register your credit card payment information in "Payment Information" in "General Information" on My Page.
Please register your credit card payment information from the live viewing page during live viewing.
* Depending on the performance, you may not be able to use the Social Tipping function.

A. You can use credit card.
If you are using the Social Tipping function, please register your credit card payment information in "Payment Information" in "General Information" on My Page.
Please register your credit card payment information from the live viewing page during live viewing.
Also,payment methods may be added in the future.

A. It depends on the performance. Please check the ticket sales page.

A. You cannot cancel the Social Tipping. If you use the Social Tipping function, please check that the amount is correct before using it.
Please note that multiple clicks may result in duplicate charges.
* You can check the SocilaTipping you have used from [Donation history] in [My Page].

About Goods

A. Whether or not goods are sold depends on each live streaming.

A. You can purchase it on each viewing page.
Please enter the email address (A!-ID) and password registered in LIVESHIP.
* To purchase goods, you need to register as a member of LIVESHIP.
* For membership registration to LIVESHIP, click [Q: How can I use LIVESHIP? ] Please refer to.

A. Credit card and Convenience store payment are available.

A. Inventory is not secured at the time of adding to the cart.
Inventory will be secured when the order procedure is completed.
However, please note that if you use convenience store payment, inventory reservation will be reset after the payment deadline.

A. It depends on the performance and goods. Goods Please check the product details page.

A. You can check it from the [Payment complete notification] email or from [Goods order status] in [My Page].

A. We cannot accept any changes, cancellations, returns, or exchanges of the order details after purchasing the product due to customer's convenience.
And, please note that you cannot change the payment method once payment has been completed.

A. After purchase, you can change it if the shipping status is [Before shipping] in [Goods oreder status] on [My Page].
* If the shipping address is outside Japan, you cannot change your address after purchase. Please note.

A. It depends on the performance and goods.Please check goods description page.

A. When entering a zip code outside Japan, an error may occur even though the zip code is entered correctly due to the system specifications.
In that case, please delete the last 1 or 2 digits or leave it blank and try the procedure.

A. Please pay the customs duty by yourself. Customs duties are calculated at the discretion of each country's customs.
In addition, this service is not responsible for the suspension of shipping goods at the local customs.
For DHL, please contact local customer service.
http://www.dhl.com/en/contact_center.html

A. It depends on the performance and goods.
You can check the shipping status on [Goods order status] in [My Page].
* After shipping the goods, you will receive a [Your ticket goods has shipped] of shipping goods email.
Due to internet communication, you may not receive the email, so please be sure to check from [Goods order status] in [My Page].

A. Shipping fee will be charged for each order number.
Even if you order the same day and performance, if the order number is different, the shipping fee will be charged each time, and it is not possible to ship products with different order numbers at once.

A. It will be shipped by order number.
Even if you order the same day and performance, you cannot ship products with different order numbers together or in separate parts.

A. If you have selected the Convenience Store Payment Method, a confirmation email (with a payment number) will be delivered from the domain [@liveship.tokyo] to the email address (A!-ID) you used to login at the ticket purchase page. Please check your Junk Mail or other folders in your email account as it may have been automatically moved from your inbox.
Additionally, you can retreive the payment number at My Page before the payment deadline.

A. If you have not received the [Payment complete notification] email, please log in to [My Page] and check [Goods order status].
If you have already purchased, you can check the details from [Goods order status] even if you have not received the [Payment complete notification] email.

* If you have not received the "Payment completion notification" email, please check the "Goods order status" in "My Page".

A. If you have received duplicate [Payment complete notification] emails, you may have accidentally purchased duplicate goods.
Please fill out the details and contact us using the URL, here.

A. We will need to trouble you to write out the detailed description of the defect and contact us within 14 days from the receipt of the order at https://www.asmart.jp/support

A. A!-POINT is a point service that can be used and accumulated in some A!-ID services.
1% of the product price (tax in) is the point, and shipping / handling fees other than the product price are not eligible for points.
A!-POINT will be added about 2 weeks after the product is shipped.
You can check the point balance, expiration date, and grant history from My Page after logging in to the A!-ID site.
In addition, points cannot be used for LIVE SHIP. Click here for A!-POINT and A!-ID.

* Points cannot be exchanged for cash.
* Points cannot be transferred to another person or combined with points held by another A!-ID.
* If you do not pay correctly, we may collect the points you have given.

About goods (ticket goods) of ticket with goods

A.It is depend on performance and ticket type.
You can check the shipping status in "Ticket order status" in ”My Page” .
※You will receive a confirmation email after the goods have been shipped out.
Due to network communication, you may not receive the email, so please be sure to check "Ticket order status" in ”My Page”.

A. After purchase, you can change it if the delivery status is "Before Shipping" in My Page's "Ticket order status".
* If the shipping address is outside Japan, you cannot change your address after purchase. Please note.

A.It is depend on performance and ticket type. Please check ticket pages.

When entering a zip code outside Japan, an error may occur even though the zip code is entered correctly due to the system specifications.
In that case, please delete the last 1 or 2 digits or leave it blank and try the procedure.

In addition, we use DHL for delivery outside Japan.
We cannot deliver to countries / regions not covered by DHL.
Please note.

A. When entering a zip code outside Japan, an error may occur even though the zip code is entered correctly due to the system specifications.
In that case, please delete the last 1 or 2 digits or leave it blank and try the procedure.

A. Please pay the customs duty by yourself. Customs duties are calculated at the discretion of each country's customs.
In addition, this service is not responsible for the suspension of shipping goods at the local customs.
For DHL, please contact local customer service.
http://www.dhl.com/en/contact_center.html

A. Please contact us from the following within 14 days after the item arrives with the details.

Goods delivery / delivered products
[A!SMART Servic]
https://www.asmart.jp/support

MY BOX

A. This function is distribute content such as videos and images according to the viewing ticket conditions of your purchase.
If the content is distributed, you can check it from "MY BOX" in "My Page" after log in with the A!-ID(email) and password from which you purchased the viewing ticket.
Please check the ticket sales page of each performance or MY BOX for the availability of content and the distribution period.

A. If you can't see the content, it's possible that you're out of the content distribution period or you've purchased a viewing ticket that isn't eligible for distribution.
Please check the ticket sales page of each performance or MY BOX for the availability of content and the distribution period.
* For ticket purchase information, see "Ticket Order Status" in "My Page".

A. If the content is displayed in "MY BOX" but cannot be viewed, it is possible that the content distribution period has expired or your device is not in the recommendation for online live stream.
Please check here for the recommendation for online live stream.
Please use the specified browser ("Safari" for iPhone / iPad, "Chrome" for Android) in the recommendation for online live stream instead of in-app browsing such as LINE or email.

A. Content after the distribution period has expired will not be redistributed. Please note.

Other FAQ

A.If you do not receive email, please set the reception of the following domain.
※Note:We can not be resent email, please check your inbox as Junk Mail folders.

@liveship.tokyo
@id.amob.jp

A.Please see other Inquiry below.

[LIVESHIP Service]
https://liveship.tokyo/mob/form/inquAdd.php?site=LS&cd=EN

Goods delivery / delivered products
[A!SMART Servic]
https://www.asmart.jp/support